Group workshops
Cancel by email at least 7 calendar days before the workshop for a full refund. Cancellation between 7 days and 48 hours before the start qualifies for a 50% refund, reflecting the reserved seat and prepared materials. Cancellations within 48 hours and no-shows are non-refundable.
Instead of cancelling, you may request one transfer to another scheduled date if you contact us at least 48 hours beforehand and space is available. A named substitute aged 18 or older may attend with prior written notice. Transfers are not guaranteed after materials or dietary arrangements have been committed.
Private chart reviews
A private review cancelled at least 48 hours before its start receives a full refund. Between 48 and 24 hours, you may reschedule once without charge or receive a 50% refund. Within 24 hours and for no-shows, the fee is non-refundable because preparation will normally have started.
If chart annotation has already been reviewed and written feedback prepared, that completed portion is non-refundable. We will explain the work completed and refund any clearly unperformed portion. There are no purchased physical materials normally charged separately for private review.
Cancellation by Node Fieldcore
If we cancel a session, you may choose a full refund or transfer the entire credit to another date. For group classes with fewer than four confirmed participants, we may make this choice available no later than 48 hours before the start. We are not responsible for independent travel, accommodation, chart subscriptions, or other consequential costs.
Requesting and receiving a refund
Email contact@node-fieldcore.click with the participant name, session, date, reason, and payment reference. We acknowledge requests within two Bangkok business days. Approved refunds are issued to the original payment method within 10 business days; banks may take additional time to display the credit. Cash alternatives are not offered unless required by law.
Deposits, exceptions, and consumer rights
Standard public sessions require full payment rather than a deposit. A custom closed-group quote may specify a deposit and its non-refundable room or preparation costs before acceptance. Illness, emergency, severe weather, or government restriction will be considered reasonably; supporting information may be requested. Nothing in this policy limits mandatory rights under Thai consumer law.